Booking Policy

Here is the combined version using the same wording/style from both policies, with the top-up extra charge added.

Unik Glow Aesthetics Clinic

Booking Terms & Conditions

Thank you for your recent booking with Unik Glow Aesthetics Clinic. Please take a few moments to read our terms and conditions carefully prior to your treatment. If you have any questions, please don’t hesitate to get in touch.

Booking

All patients must be 21 and over.

To secure your appointment we require:

Your full name
Contact number
Email

A £50 non-refundable booking fee per treatment is required to secure your appointment.

This can be paid via our FACES booking system, bank transfer or PayPal.

No appointments will be on the daily diary until a booking fee has been paid.

If you arrive and your name is not in our diary, this is because you haven’t secured your appointment, hence you will not be seen.

The address to arrive at on the day will be confirmed via text message once your booking fee is paid.

All patients will receive this information at the time of booking automatically.

Consultations

All new patients must have a consultation before treatment.

If you are unsure about any procedures and want a treatment plan going forward to target a specific problem, please book a consultation.

We reserve the right to refuse treatment if the practitioner feels it is not suitable or safe to proceed.

Cancelling

If you choose to cancel your appointment without giving 24 hours’ notice, you will lose your booking fee.

We understand that life happens, but as we still need to pay our team, pay rent and continue to offer our clients a premium service, we are unable to make any exceptions to this rule.

Rescheduling

If you wish to reschedule your appointment, you must do so with at least 24 hours’ notice, otherwise you will lose your booking fee.

If you need to rearrange your appointment and enough notice is not given, a new booking fee will be required to secure a new appointment.

Your Appointment

We ask that clients arrive on time for their appointments to allow the full amount of time required for treatment.

Please arrive in a timely manner. Your time slot includes time for numbing, a pre-treatment questionnaire, consent forms and questions.

If you are late, we reserve the right to cancel or reschedule your appointment and your booking fee may be lost.

Patients are only able to go ahead with the treatment they have booked during their allocated appointment time. For example, if you have booked one treatment, we may not be able to complete another treatment in this session.

The person receiving the treatment is only allowed in the treatment room.

Reviews and Top-Ups

All patients must wait a period of 2 weeks after treatment before having a review or top-up. This is to allow residual swelling and bruising to subside and to allow results to take full effect.

Any top-up treatments must be booked 2–4 weeks after your initial treatment, where suitable.

Please note: top-ups are not covered or included in the original treatment price. Top-ups will be an extra charge depending on the treatment required.

In the event that you are dissatisfied with treatment, you must attend a review appointment to discuss this with your practitioner.

We do not offer refunds on any treatments.

No-Children Policy

We have a strict no-children policy.

We ask that you do not bring children or babies to your appointment with us. This is for the safety of your children and our team are not able to childmind.

Aesthetic treatments involve sharps, needles and clinical equipment, resulting in the risk of needle-stick injuries. If you bring children, you are responsible for them. They must behave and remain outside the treatment area where possible.

We are not responsible or liable if this situation occurs.

No Pets Policy

Please note no pets are allowed at your appointment.

This does not apply to assistance dogs. Please let us know before your appointment if you require assistance dog access.

Before Your Appointment

Before your appointment:

Avoid alcohol.
Avoid any medication which may cause bleeding.
Do not stop any prescription medication without speaking to a medical professional.

If you are unwell, pregnant, breastfeeding, have an active infection, cold sore, skin irritation, or have recently had another treatment, please contact us before attending.

On The Day

Please arrive on time.

Your time slot includes time for numbing, a pre-treatment questionnaire, consent forms and any questions.

If you are unsure about any procedures and want a treatment plan going forward to target a specific problem, please book a consultation.

Our practitioners may take photographs pre and post-treatment for your clinical record. These images are kept private and are for record keeping purposes only and in line with legislation.

Aftercare

Apply plenty of ice to help your swelling.

Anti-histamines and basic pain relief may help. Avoid any ibuprofen or aspirin, as this may worsen any bruising.

Avoid any heat, steam rooms or saunas.

Avoid smoking for at least 24 hours.

Avoid alcohol for at least 24 hours.

Avoid any pets at home licking your face and wash your hands with soap and water after any contact with them.

Soap and water is the recommended technique for washing your hands prior to massaging or applying cream, balms or aftercare products.

Please ensure you follow all the listed guidelines to ensure a smooth and successful procedure. Your adherence to these instructions is crucial to achieve the best possible results and minimise any potential risks or complications.

Products

We do not offer refunds on any products purchased.

However, if you change your mind about a product and let us know within 14 days of purchase, we may be happy to exchange this for another product.

This does not apply to products which have been used or opened.

Gift Vouchers

Gift vouchers are valid for one year from the date of purchase.

After the gift voucher has expired, it is no longer valid. Unused value will not be refunded.

Gift vouchers cannot be exchanged for cash.

Packages and Pre-Paid Treatments

Pre-pay or up-front payment for treatments have a 12-month expiry date, unless otherwise stated.

The full amount of the package is payable prior to commencement of any treatments.

Bookings must be made for each treatment within the session package.

Appointments cancelled, missed or changed without 24 hours’ notice will be deemed to have been taken and deducted from the client’s package.

Treatments included in packages cannot be exchanged for other treatments.

Packages cannot be split between multiple people.

It is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments.

Not to be used in conjunction with any other offer or promotion.

Media Release

When participating in our before and after promotional discounts, patients and clients known as “models” will sign a media release form.

The model or patient grants Unik Glow Aesthetics Clinic the rights to use the following media material for the purpose of creating educational and promotional content:

Photographic images
Video recordings
Audio recordings
Written testimonials

Your images will not be used for promotional purposes unless a separate media release form has been signed.

Refunds or Complaints

In the event of a treatment concern, complaint or refund request, all must be submitted in writing to the clinic.

Once the complaint is received in writing, Unik Glow Aesthetics Clinic will review and respond to the complaint.

In order to resolve the complaint, the customer may be offered a follow-up treatment, follow-up call, follow-up review or face-to-face appointment.

We do not offer refunds, exchanges or partial refunds for any services and reserve the right to turn down a complaint if deemed fraudulent.

All complaints will be reviewed internally to ensure a fair and transparent policy.

Response to complaints will be sent in writing to the initial email or letter address the complaint was received from.

We do not offer refunds on services.

Reviews

If you are satisfied with your treatment and our service, we would appreciate if you could leave us a review on our website or social media platforms.

Your feedback is our motivation to continue providing excellent services.

Lastly, we would like to take this opportunity to thank you for choosing Unik Glow Aesthetics Clinic for your aesthetic needs.

We look forward to serving you and helping you achieve your desired results.

Unik Glow Aesthetics Clinic
5 Northenden Road
Sale
M33 2DH
England

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